Return and Refund Policy

Effective date — November 1, 2026

14-Day Return Window

To return an eligible in-stock item, request your return within 14 calendar days of confirmed delivery. Late return requests are declined.

Items must be new, unworn, and unaltered, with their original packaging.

How to Start a Return

Email support@alpierjewelers.com with your order number and the item you want to return.

Contact us before sending the item so we can confirm eligibility and provide return instructions.

Restocking Fee and Shipping Charges

We offer free return shipping on eligible in-stock purchases within the United States only. International customers pay return shipping.

A 15% restocking fee is deducted from standard refunds on eligible in-stock purchases.

Original shipping fees are non-refundable for standard returns, including charges for international shipping or expedited delivery.

For delivery rates and shipping services, see our Shipping Policy.

Custom Orders

Custom items are final sale and are ineligible for standard returns, refunds, or exchanges.

Custom orders cannot be canceled once production has started. See our Terms and Conditions for additional order information.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong piece, email support@alpierjewelers.com with your order number and a brief description of the issue.

Include photos of the item and packaging if available. We’ll review the issue and explain the next steps. This policy is subject to applicable consumer rights.

Refund Timing

After inspecting your return, we issue approved refunds within 5 business days.

Questions About a Return or Refund

Contact support@alpierjewelers.com or call +1 (209) 518-5158. Include your order number so we can find your purchase.